The Influence Of Service Value And Service Quality On The Continuance Adoption Of SNS.
Szu-Yuan SunKeng-Liang HuangScott Shih-Chang LungChia-Pin LeePublished in: Int. J. Electron. Bus. Manag. (2015)
Keyphrases
- service quality
- customer satisfaction
- service providers
- information systems
- electronic commerce
- user satisfaction
- information quality
- call center
- technology acceptance
- quality of service
- competitive advantage
- internet shopping
- information technology
- e government
- online shopping
- incident management
- social networks
- factors influencing
- cloud computing
- perceived usefulness
- job satisfaction
- customer support
- response time
- expert systems
- technology adoption
- database