Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System.
Youping YuShuqin CaiZhigao LiuPublished in: ICEBE (2006)
Keyphrases
- web environment
- service management
- end users
- customer support
- value added services
- seamless integration
- web services
- service providers
- content management
- customer service
- real time
- european project
- information discovery
- core components
- primary purpose
- service platform
- collaborative environment
- public services
- electronic commerce
- mission critical
- service delivery
- data centric
- mashup
- service quality
- information services
- personal preferences