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Behind the help desk: evolution of a knowledge management system in a large organization.

Christine HalversonThomas EricksonMark S. Ackerman
Published in: CSCW (2004)
Keyphrases
  • knowledge management
  • email
  • information processing
  • enabling technology
  • databases
  • neural network
  • data mining
  • information retrieval
  • social networks
  • expert systems
  • domain knowledge