Theme issues on U-Business service and strategy, and U-Healthcare.
James J. ParkNaveen K. ChilamkurtiJungduk KimPublished in: Pers. Ubiquitous Comput. (2013)
Keyphrases
- information systems
- telecommunications industry
- business organizations
- business strategy
- service delivery
- service providers
- customer service
- enterprise systems
- data mining
- service management
- executive information systems
- legal issues
- service provision
- mission critical
- web services
- business intelligence
- key issues
- decision making
- service quality
- information technology
- end users
- real world
- cost benefit analysis
- customer support
- business processes
- electronic commerce
- business applications
- south africa
- business process
- cloud computing
- life cycle
- home care
- strategic decisions
- electronic business
- ethical issues
- customer satisfaction
- service discovery
- service oriented architecture
- business models
- enterprise application integration
- service oriented