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Classifying and Aggregating Context Attributes for Business Service Requests - No 'One-Size-Fits-All'.

Rebecca CopelandNoël Crespi
Published in: BigData Congress (2014)
Keyphrases
  • service requests
  • decision making
  • information systems
  • data mining
  • business processes
  • service systems
  • special case
  • response time
  • electronic commerce
  • quality of service