Customer satisfaction in Web 2.0 and information technology development.
Sharma GajendraBaoku LiPublished in: Inf. Technol. People (2013)
Keyphrases
- customer satisfaction
- information technology
- service quality
- customer retention
- website
- product design
- online shopping
- information systems
- customer service
- web technologies
- web pages
- information society
- semantic web
- web applications
- marketing strategies
- web mining
- support systems
- knowledge management
- response time
- decision making
- internet banking
- database
- user information satisfaction