Dimensions of service quality in the virtual world: implications for extranets.
Beverley G. HopeKenneth CodyPublished in: IRMA Conference (2000)
Keyphrases
- virtual world
- service quality
- customer satisfaction
- virtual environment
- electronic commerce
- service providers
- virtual reality
- online shopping
- quality of service
- user satisfaction
- mixed reality
- information quality
- multi user
- job satisfaction
- call center
- virtual humans
- virtual objects
- incident management
- competitive environment
- physical world
- information systems
- virtual agents
- social interaction
- real time
- website
- e learning
- databases
- internet shopping