Enhancing e-CRM in the Insurance Industry by Mobile e-Services.
Freimut BodendorfAndreas SchobertPublished in: EEE (2005)
Keyphrases
- location aware
- mobile commerce
- mobile applications
- mobile services
- context aware
- mobile environments
- mobile networks
- web services
- value added services
- mobile peer to peer
- mobile devices
- health monitoring systems
- smart phones
- mobile technologies
- case study
- mobile communications
- business opportunities
- relationship management
- mobile phone
- mobile users
- financial services
- mobile phone users
- service providers
- ubiquitous computing
- service management
- internet services
- computing environments
- communication technologies
- context aware systems
- mobile terminals
- service oriented
- service discovery
- risk management
- mobile computing
- mobile internet
- pervasive computing
- mobile payment
- context aware services
- service quality
- end users
- service composition
- service oriented architecture
- online services
- marketing strategies
- wireless technologies
- mobile agents
- customer relationship management
- information services
- wireless devices
- location information
- electronic commerce
- m learning
- tourism industry
- agent technology