How Relationship Quality, Service Quality, and Value Affect the Intention to Purchase IT/IS Outsourcing Services.
Chung-Lun WeiPublished in: Inf. Syst. Manag. (2022)
Keyphrases
- service quality
- service providers
- electronic commerce
- online shopping
- customer satisfaction
- information systems
- information quality
- quality management
- user satisfaction
- customer loyalty
- web services
- competitive advantage
- incident management
- quality of service
- subjective norm
- call center
- technology acceptance
- internet shopping
- cloud computing
- job satisfaction
- competitive environment
- structural equation modeling
- databases
- end users
- information technology
- business process