Customer satisfaction-oriented product configuration approach based on online product reviews.
Fangmin ChengSuihuai YuJianjie ChuJiashuang FanYukun HuPublished in: Multim. Tools Appl. (2022)
Keyphrases
- information systems
- customer satisfaction
- customer reviews
- online product reviews
- product configuration
- service quality
- user satisfaction
- knowledge compilation
- decision support
- constraint satisfaction
- constraint satisfaction problems
- process planning
- product design
- formal methods
- databases
- opinion mining
- industrial applications
- knowledge management
- expert systems
- product information
- decision making
- search space