After-sales service quality satisfaction in Indian automobile industry.
Santosh Kumar YadavDennis JosephPublished in: Int. J. Bus. Inf. Syst. (2017)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- customer support
- software industry
- service providers
- customer loyalty
- electronic commerce
- customer service
- job satisfaction
- competitive environment
- online shopping
- case study
- quality of service
- information systems
- information quality
- incident management
- call center
- competitive advantage
- expert systems
- technology acceptance
- information technology