E-Government Service Quality: A Qualitative Evaluation in the Case of Saudi Arabia.
Mohammed Ateeq AlaneziAhmad Kamil MahmoodShuib BasriPublished in: Electron. J. Inf. Syst. Dev. Ctries. (2012)
Keyphrases
- e government
- service quality
- qualitative evaluation
- saudi arabia
- electronic government
- public sector
- customer satisfaction
- service providers
- digital government
- quantitative analysis
- public administration
- government services
- quality of service
- user satisfaction
- information systems
- electronic commerce
- government agencies
- service delivery
- quantitative evaluation
- technology acceptance
- online shopping
- information sharing
- call center
- public services
- job satisfaction
- website
- databases