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The Performance Implications of Media Richness in a Business-to-Business Service Environment: Direct Versus Indirect Effects.
Shawnee K. Vickery
Cornelia Dröge
Theodore P. Stank
Thomas J. Goldsby
Robert E. Markland
Published in:
Manag. Sci. (2004)
Keyphrases
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information systems
telecommunications industry
business environment
electronic commerce
business processes
business intelligence
data quality
service delivery
business process
multimedia
web services
general purpose
contextual information
background knowledge
customer service
indirect effects
database