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Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3.
Jiraporn Punyateera
Adisorn Leelasantitham
Supaporn Kiattisin
Werachart Muttitanon
Published in:
APSIPA (2014)
Keyphrases
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online learning
incident management
service management
service providers
service quality
web services
service delivery
management system
mobile services