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Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3.

Jiraporn PunyateeraAdisorn LeelasantithamSupaporn KiattisinWerachart Muttitanon
Published in: APSIPA (2014)
Keyphrases
  • online learning
  • incident management
  • service management
  • service providers
  • service quality
  • web services
  • service delivery
  • management system
  • mobile services