On Service Systems - By Definition of Elementary Concepts towards the Sound Theory of Service Science.
Petra HocováZdenko StanícekPublished in: IESS (2010)
Keyphrases
- service systems
- set theory
- service level
- service oriented
- service requests
- web technologies
- call center
- queueing model
- enterprise systems
- heavy traffic
- service selection
- steady state
- arrival rate
- web services
- service rates
- probability distribution
- architectural style
- service quality
- sufficient conditions
- bayesian networks