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Content Selection for Explanation Requests in Customer-Care Domain.
Luca Anselma
Mirko Di Lascio
Dario Mana
Alessandro Mazzei
Manuela Sanguinetti
Published in:
NL4XAI@INGL (2020)
Keyphrases
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multimedia
domain specific
metadata
domain knowledge
domain experts
semantic information
domain ontology
domain independent
knowledge base
website
steady state
customer satisfaction
customer data
customer knowledge