The Role of Sentiment Tendency in Affecting Review Helpfulness for Durable Products: Nonlinearity and Complementarity.
Jin LiYulan ZhangJianping LiJiangze DuPublished in: Inf. Syst. Frontiers (2023)
Keyphrases
- user generated reviews
- online reviews
- product reviews
- customer reviews
- online product reviews
- sentiment analysis
- user generated
- opinion mining
- sentiment classification
- product features
- user generated content
- incomplete information
- neural network
- sentence level
- positive or negative
- information extraction
- social media
- customer satisfaction
- text classification
- natural language processing
- consumer reviews
- case study