Customer Experience Management (CEM) for Automation, Data Collection and Methodology.
Saria SafdarShoab Ahmed KhanArslan ShaukatPublished in: ICTC (2019)
Keyphrases
- data collection
- management system
- customer relationship management
- information systems
- electronic commerce
- information management
- repertory grid
- data analysis
- quality function deployment
- sensor networks
- business managers
- reference architecture
- decision making
- customer support
- knowledge management
- collecting data
- user experience
- customer behavior
- customer service
- project management
- database
- customer retention
- wireless sensor networks