An Emotional Journey: Detecting Emotion Trajectories in Dutch Customer Service Dialogues.
Sofie LabatAmir HadifarThomas DemeesterVéronique HostePublished in: W-NUT@COLING (2022)
Keyphrases
- customer service
- emotional state
- emotion recognition
- human behaviour
- customer satisfaction
- inventory control
- affective computing
- customer behavior
- virtual characters
- facial expressions
- human decision making
- affective states
- customer support
- business strategy
- call center
- spoken dialogue systems
- decision making
- dialogue system
- moving objects
- trajectory data
- governmental organizations
- personality traits
- audio visual
- cooperative
- database systems