A Logistic Regression and Linear Programming Approach for Multi-Skill Staffing Optimization in Call Centers.
Thuy Anh TaTien MaiFabian BastinPierre L'EcuyerPublished in: WSC (2022)
Keyphrases
- logistic regression
- call center
- linear programming
- service level
- asymptotically optimal
- support vector
- arrival rate
- decision trees
- quadratic programming
- credit scoring
- service systems
- naive bayes
- service quality
- linear program
- logistic regression models
- loss function
- logistic model
- linear support vector machines
- queue length
- text classification
- objective function
- machine learning
- linear svm
- odds ratio