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Digitally Enabled Service Transformations in Public Sector: A Review of Institutionalisation and Structuration Theories.
Amizan Omar
Mohamad Osmani
Published in:
Int. J. Electron. Gov. Res. (2015)
Keyphrases
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public sector
e government
service delivery
public services
information sharing
information and communication technologies
environmental factors
digital government
electronic government
current practices
public administration
social capital
private sector
service oriented
service providers
web services
business process change
information systems
public organizations
job satisfaction
inter organizational
real world
customer satisfaction
service quality
low cost
information technology
public participation
case study