Digitally Enabled Service Transformations in Public Sector: A Review of Institutionalisation and Structuration Theories.
Amizan OmarMohamad OsmaniPublished in: Int. J. Electron. Gov. Res. (2015)
Keyphrases
- public sector
- e government
- service delivery
- public services
- information sharing
- information and communication technologies
- environmental factors
- digital government
- electronic government
- current practices
- public administration
- social capital
- private sector
- service oriented
- service providers
- web services
- business process change
- information systems
- public organizations
- job satisfaction
- inter organizational
- real world
- customer satisfaction
- service quality
- low cost
- information technology
- public participation
- case study