A Conceptual Framework for Service Modelling in a Network of Service Systems.

Thang Le Dinh Thanh Thoa Pham Thi

Published in: IESS (2010)

Keyphrases

service systems
conceptual framework
service requests
sharing platform
web technologies
theoretical framework
service oriented
service level
enterprise systems
queueing model
heavy traffic
arrival rate
call center
network resources
databases
response time
special case
website