Detecting Human Trafficking: Automated Classification of Online Customer Reviews of Massage Businesses.
Ruoting LiMargaret TobeyMaria E. MayorgaSherrie CaltagironeOsman Y. ÖzaltinPublished in: Manuf. Serv. Oper. Manag. (2023)
Keyphrases
- automated classification
- customer reviews
- opinion mining
- online product reviews
- product reviews
- customer satisfaction
- positive or negative
- user generated content
- electronic commerce
- decision trees
- product features
- small and medium sized
- fine grained
- positive and negative
- text classification
- website
- feature selection
- data mining