How can I help you? Design principles for task-oriented speech dialog systems in customer service.
Thuy Duong OesterreichEduard AntonJulian SchuirAlexander BrehmFrank TeutebergPublished in: Inf. Syst. E Bus. Manag. (2023)
Keyphrases
- design principles
- customer service
- dialog systems
- dialogue system
- natural language generation
- human computer
- speech recognition
- human communication
- natural language
- spoken dialogue systems
- software engineering
- user interface
- interface design
- natural language interfaces
- customer satisfaction
- design patterns
- human computer interaction
- conversational agent
- design process
- conversational agents
- database design
- case study
- hidden markov models
- description language
- natural language processing
- natural language interface
- audio visual
- call center
- human users
- database
- intelligent agents
- reinforcement learning
- information systems
- machine learning