Customer Relationship Management in IT Service Delivery: A Practitioner-based Inquiry in a Higher Education Institution.
Carrington M. MukwasiLisa F. SeymourPublished in: SAICSIT (2016)
Keyphrases
- higher education
- customer relationship management
- service delivery
- e learning
- learning environment
- e government
- life cycle
- end to end
- learning technologies
- competitive advantage
- mobile learning
- distance learning
- online learning
- learning management systems
- data mining applications
- mobile technologies
- data mining technology
- data mining
- m learning
- multi user virtual environments
- web services
- blended learning
- public sector
- science education
- project management
- call center
- learning objects
- learning experience
- case study
- government agencies
- object oriented
- software engineering
- learning activities
- artificial intelligence
- databases
- higher education institutions
- learning systems