Why Do People Buy Seemingly Irrelevant Items in Voice Product Search?: On the Relation between Product Relevance and Customer Satisfaction in eCommerce.
David CarmelElad HaramatyArnon LazersonLiane Lewin-EytanYoelle MaarekPublished in: WSDM (2020)
Keyphrases
- product search
- customer satisfaction
- online shopping
- search result diversification
- service quality
- web search
- product design
- faceted search
- customer reviews
- product catalogs
- user satisfaction
- search engine
- marketing strategies
- customer retention
- information retrieval
- electronic commerce
- structured data
- web search engines
- customer data
- service providers
- user interface