Customer Orientation Based Multi-Agent Negotiation for B2C e-Commerce.
Bireshwar Dass MazumdarRavi Bhushan MishraPublished in: Int. J. Agent Technol. Syst. (2010)
Keyphrases
- multi agent negotiation
- case based reasoning
- electronic commerce
- customer service
- customer behavior
- customer requirements
- neural network
- information systems
- customer satisfaction
- technology adoption
- artificial intelligence
- information and communication technologies
- customer relationship management
- orientation estimation