Unsupervised tip-mining from customer reviews.
Di ZhuTheodoros LappasJuheng ZhangPublished in: Decis. Support Syst. (2018)
Keyphrases
- customer reviews
- opinion mining
- customer satisfaction
- product features
- data mining
- user generated content
- online product reviews
- positive or negative
- text mining
- automatically extracting
- positive and negative
- supervised learning
- semi supervised
- query expansion
- topic modeling
- natural language processing
- knowledge discovery
- probabilistic model
- opinion words
- website