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Collaborative consumption continuance: a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services.
Weng Marc Lim
Gaurav Gupta
Baidyanath Biswas
Rohit Gupta
Published in:
Electron. Mark. (2022)
Keyphrases
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service quality
service providers
customer satisfaction
quality of service
user satisfaction
web services
data analysis
end users
electronic commerce
competitive advantage