IS Design Considerations for an Innovative Service BPO: Insights from a Banking Case Study.
Myriam RaymondFrantz RowePublished in: Int. J. Inf. Technol. Syst. Approach (2016)
Keyphrases
- design considerations
- case study
- business process
- web services
- service oriented architecture
- service providers
- social capital
- business processes
- service oriented
- service discovery
- telecommunications industry
- low voltage
- service composition
- information services
- pedagogical agents
- computing environments
- cloud computing
- software development
- knowledge management