Preliminary Study of Factors Affecting the Spread and Resistance of Consumers' Use of AI Customer Service.
Yu-Kai HuangCheng-Hsien HsiehWu LiConnie ChangWei-Shang FanPublished in: AICCC (2019)
Keyphrases
- factors affecting
- customer service
- preliminary study
- artificial intelligence
- factors influencing
- customer satisfaction
- inventory control
- customer behavior
- expert systems
- intelligent systems
- key factors
- case based reasoning
- perceived usefulness
- databases
- knowledge representation
- computational intelligence
- customer support
- service quality
- decision making