A review of factors influencing user satisfaction in information retrieval.
Azzah Al-MaskariMark SandersonPublished in: J. Assoc. Inf. Sci. Technol. (2010)
Keyphrases
- factors influencing
- user satisfaction
- information retrieval
- factors affecting
- technology acceptance
- information systems
- information retrieval systems
- perceived usefulness
- service quality
- structural equation modeling
- perceived quality
- customer satisfaction
- search engine
- grounded theory
- kolmogorov smirnov
- test collection
- quality attributes
- objective measures
- database
- language model
- information quality
- relevance feedback
- web services
- databases
- user perceptions