Peaker Outsourcing for Service Systems with Time-Varying Arrival Rates.
Mariya BondarevaAvi SeidmannPublished in: HICSS (2012)
Keyphrases
- service systems
- arrival rate
- queueing model
- queueing systems
- poisson process
- steady state
- call center
- heavy traffic
- asymptotically optimal
- queue length
- customer classes
- state dependent
- information systems
- queueing networks
- business process
- service rates
- holding cost
- service providers
- service oriented
- service times
- markov chain
- special case