Incident Ticket Analytics for IT Application Management Services.
Ta Hsin LiRong LiuNoi SukaviriyaYing LiJeaha YangMichael SandinJuhnyoung LeePublished in: IEEE SCC (2014)
Keyphrases
- service platform
- information systems
- seamless integration
- service providers
- management system
- data management
- service composition
- configuration management
- data mining
- key technologies
- decision support
- data processing
- business intelligence
- information management
- learning analytics
- information services
- ubiquitous computing
- context aware
- service oriented architecture
- case study
- web services