Necessity of IT Service management and IT Governance.

Dalibor Radovanovic Marko Sarac Sasa Z. Adamovic Dubravka Lucic

Published in: MIPRO (2011)

Keyphrases

service delivery
information technology
e government
information systems
service management
incident management
service provision
intermediate level
online learning
key concepts
life cycle
end to end
real time
digital government
genetic algorithm
information retrieval
databases
data sets