Customer Satisfaction from Inner-City Services: A Case Study.
Rafi ZagorieShai RozenesYuval CohenPublished in: IESS (2017)
Keyphrases
- customer satisfaction
- service quality
- customer service
- service providers
- customer data
- customer support
- online shopping
- user satisfaction
- electronic commerce
- case study
- service oriented
- customer retention
- information systems
- customer reviews
- call center
- quality of service
- competitive advantage
- marketing strategies
- context aware
- internet banking
- core competence
- web services
- product design
- cloud computing