Locating Discretionary Service Facilities Based on Probabilistic Customer Flows.
Oded BermanDmitry KrassChen Wei XuPublished in: Transp. Sci. (1995)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- call center
- web services
- service times
- service providers
- uncertain data
- service quality
- transportation costs
- service oriented
- service discovery
- electronic commerce
- information services
- generative model
- arrival process
- customer behavior
- point of sale
- probabilistic model
- end users
- customer relationship management
- probabilistic logic
- customer support
- customer requirements
- mobile services
- semantic web services
- posterior probability