-server Poisson queue with customer impatience due to a slow-phase service.
R. SivasamyPeter O. PeterPublished in: Int. J. Math. Oper. Res. (2021)
Keyphrases
- arrival process
- service times
- single server
- steady state
- queueing model
- fluid model
- heavy traffic
- queue length
- poisson process
- processor sharing
- special case
- arrival rate
- priority queue
- call center
- stationary distribution
- queueing networks
- single server queue
- state dependent
- queueing systems
- waiting times
- poisson arrivals
- independent and identically distributed
- traffic intensity
- markov chain
- queuing model
- service systems
- service rates
- finite buffer
- customer classes
- holding cost
- arrival processes
- asymptotically optimal
- loss probability
- service requirements
- web services
- parallel machines
- long run