Managing the "Fuzzy front end" of open digital service innovation in the public sector: A methodology.
Mary TateIvano BongiovanniMarek KowalkiewiczPeter TownsonPublished in: Int. J. Inf. Manag. (2018)
Keyphrases
- public sector
- e government
- service delivery
- private sector
- public services
- information sharing
- digital government
- environmental factors
- electronic government
- information and communication technologies
- fuzzy sets
- web services
- current practices
- back end
- inter organizational
- public administration
- fuzzy logic
- service providers
- knowledge management
- case study
- government information
- government services
- service quality
- conceptual model