Towards Integrated Public Service Delivery Based On An Ontological Framework.

S. J. Overbeek Marijn Janssen Patrick van Bommel

Published in: MCIS (2009)

Keyphrases

service delivery
ontological framework
e government
public services
life cycle
end to end
service management
web services
service provision
public administration
government services
government agencies
online services
mobile technologies
cost effective
government information
metadata
e learning
learning environment