IT Service Management: Core Processes Aligning Business and IT.
Hannes GöbelStefan CronholmCarina HallqvistEva SöderströmLeif AnderssonPublished in: BIS (Workshops) (2014)
Keyphrases
- service management
- incident management
- information technology infrastructure
- business process management
- business processes
- service delivery
- intermediate level
- business environment
- business models
- decision making
- information systems
- electronic commerce
- business rules
- process oriented
- business intelligence
- neural network
- business goals
- business process
- process model
- service providers
- image registration
- data quality
- support systems
- decision support
- data management
- knowledge management
- software engineering
- data warehouse
- change management
- activity monitoring
- web services
- data mining
- real world