Aligning Service Maps - A Methodological Approach from the Financial Industry.
Falk KohlmannRainer AltPublished in: HICSS (2009)
Keyphrases
- financial services
- service providers
- telecommunications industry
- service composition
- service oriented
- customer satisfaction
- service oriented architecture
- financial institutions
- computing environments
- information services
- competitive market
- service quality
- high tech
- world wide
- web service composition
- customer service
- point of sale
- fraud detection
- heavy traffic
- single server
- web services
- service discovery
- risk management
- management system
- digital libraries
- case study