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The complementary role of business process reengineering and information technology to total quality management practices.
Amy Y. Chou
David C. Chou
Published in:
Int. J. Inf. Syst. Chang. Manag. (2007)
Keyphrases
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information technology
business process reengineering
total quality management
information systems
human resource management
case study
business processes
workflow technology
artificial intelligence
researchers and practitioners
real world
systems development