Strategic Queueing Behavior and Its Impact on System Performance in Service Systems with the Congestion-Based Staffing Policy.
Pengfei GuoZhe George ZhangPublished in: Manuf. Serv. Oper. Manag. (2013)
Keyphrases
- service systems
- arrival rate
- queueing model
- asymptotically optimal
- queue length
- heavy traffic
- call center
- state dependent
- steady state
- web technologies
- service level
- case study
- service oriented
- enterprise systems
- optimal policy
- service times
- sufficient conditions
- response time
- queueing networks
- long run
- web content
- markov chain
- stochastic models