Performance Monitoring, Supervisory Support, and Job Characteristics and Their Impact on Employee Well-Being Amongst Four Samples of Call Centre Agents in South Africa.
James FisherKaren MillerAndrew ThatcherPublished in: HCI (17) (2007)
Keyphrases
- south africa
- south african
- multi agent systems
- information technology
- information and communication technologies
- multi agent
- decision support
- intelligent agents
- real time
- working environment
- software agents
- higher education
- multiple agents
- machine learning
- agent model
- monitoring system
- knowledge management
- low cost
- control system
- cooperative
- resource allocation
- autonomous agents
- training set
- case study
- decision making
- executive information systems