Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311.
Alexander SchellongThomas LangenbergPublished in: DG.O (2006)
Keyphrases
- emergency management
- relationship management
- government agencies
- decision support system
- internal and external
- information sharing
- decision makers
- information systems
- emergency response
- information flow
- risk assessment
- customer relationship management
- e government
- data sharing
- social media
- software engineering
- critical infrastructure
- control system
- databases