Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaints.
Xiaolan CuiShuqin CaiYuchu QinPublished in: Kybernetes (2017)
Keyphrases
- highly similar
- online learning
- real time
- similarity measure
- finding similar
- similarity metrics
- euclidean distance
- pearson correlation coefficient
- similarity relations
- similar objects
- similarity function
- closely related
- distance measure
- multiscale
- internet users
- collaborative learning
- high similarity
- case study
- databases