Creating Competitive Advantage in IT-Intensive Organizations: A Design Thinking Perspective.
Alma Leora CulénMark KrigerPublished in: HCI (18) (2014)
Keyphrases
- competitive advantage
- design thinking
- knowledge management
- business processes
- business information
- service quality
- business environment
- systems engineering
- strategic advantage
- strategic alignment
- customer relationship management
- financial services
- market competition
- market share
- human capital
- business process
- competitive environment
- information technology
- quality of service
- machine learning
- technological innovation
- data management