Keyphrases
- service quality
- intensive care
- customer satisfaction
- health care providers
- medical treatment
- service providers
- health care
- user satisfaction
- quality of service
- electronic commerce
- medical data
- medical experts
- healthcare professionals
- patient care
- medical care
- online communities
- real time
- primary care
- decision support system
- medical knowledge
- information quality
- virtual communities
- call center
- electronic health records
- healthcare delivery
- competitive environment
- medical staff
- social networks
- online shopping
- patient data
- competitive advantage
- information systems
- clinical practice
- response time
- customer loyalty
- care delivery
- job satisfaction
- negative impact
- home care
- health records
- clinical data
- knowledge sharing
- incident management