A synergistic alternative to readers' advisory services: managing customer knowledge.
Hsia-Ching ChangTerrence MaxwellPublished in: Inf. Res. (2007)
Keyphrases
- customer knowledge
- service oriented
- service management
- web services
- service providers
- mission critical
- service discovery
- information society
- knowledge sharing
- service composition
- european project
- building blocks
- information services
- change management
- data centric
- user centric
- database
- context aware
- knowledge management
- ubiquitous computing
- service quality
- electronic commerce
- location aware
- service delivery
- web applications
- end users
- digital libraries
- database systems
- information systems