A synergistic alternative to readers' advisory services: managing customer knowledge.

Hsia-Ching Chang Terrence Maxwell

Published in: Inf. Res. (2007)

Keyphrases

customer knowledge
service oriented
service management
web services
service providers
mission critical
service discovery
information society

knowledge sharing
service composition
european project
building blocks
information services
change management
data centric

user centric
database
context aware
knowledge management
ubiquitous computing
service quality
electronic commerce

location aware
service delivery
web applications
end users
digital libraries
database systems
information systems